The Home Depot S Chesapeake Store in Chesapeake, VA 23322 (2024)

No flatbeds in Garden as per Management

I went for mulch Friday about 6:15am, avoiding crowds, for several bags of mulch. The Garden Center roll-up doors are closed until 8 so I parked near lumber, the other end of the store, since checkout is there anyway. Got to Garden and NO FLATBEDS AT ALL in the entire section! All are outside in the parking lot forcing the customer to exit the store thru the main entrance (Garden doors are closed still), walk to the Garden end of the parking lot, bring the flatbed back to the main entrance, then return to Garden. I asked two employees why none are inside and both said Management will not allow flatbeds to be stored in Garden. THAT IS RIDICULOUS. Plenty of space under the plant shelves or even to park a few along the mulch/gravel areas where they are needed.If you see a large plant, an impulse buy, will you travel back outside to the parking lot for a cart or flatbed so you can bring the item to the cashier? Probably not. Even during the day, after the Garden doors are open, likely not. Management needs to consider the customer experience, make it EASY for the customer to buy something and Home Depot will likely get a sale. Management needs to re-think this decision to put them all outside in the parking lot.

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Great visit!

Checked out the deck supplies, flooring, paint dept. and outdoor plants. Very helpful associates at every dept. Spent my allowance!

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Very Impressed!

My wife and I were very impressed with how clean the store was. Bruce helped us find the things we were looking for that were in stock. He was very helpful. Another employee told us which store had what we were looking for in stock.

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Key making machine

Associates are not very educated on key making machine. Second failed attempt at making a key. Either machine needs serviced or fixed, or associates cannot work the machine. I had to go to Taylors to get keys made

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Great site to shop

Rodney, Store Manager, keeps store well stocked and clean and pitches in to keep the place presentable

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Great store

The people that work here are extremely knowledgeable and helpful and very friendly. I always have a good experience at the store.

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A drive through couldn't have been faster!

Already knew what I was getting, by going on the website it told me exactly what aisle and bin it would be in!

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Great selection, super friendly and knowledgeable staff!

The Hillcrest Homedepot has an excellent inventory and friendly, knowledgeable staff.

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Helpful employees

Clean environment and great customer service

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Customer Service is TOP TIER!

I had gone in just to check out a washing machine and was greeted by the kindest and most helpful employee I’ve ever met. I’ve come into this Home Depot quite often and I had to walk around to find some help, but I couldn’t be any more grateful for the help that had found me. Kerry Cieslewicz went above and beyond. Especially with his patience with me checking prices at different competitors. He could’ve easily said, let me give you my card and if you want to come back, come back. He stuck with me and my questions for about an hour and after running back and forth from talking to a manager, he was able to beat the competition and get the best pricing for me! Kerry, I will be back to see you for the matching dryer! Thank you for your kindness and all of your help!

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